Privacy Policy

Last Updated: [Insert Date]

Spot2Wait (“Spot2Wait”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Spot2Wait website, mobile application, and related services (collectively, the “Platform”).

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Spot2Wait may collect several types of information when you use the Platform.

Personal Information

Personal information may include:

  • Full name

  • Email address

  • Phone number

  • Account login credentials

  • Billing or payment information

  • Vehicle details (such as license plate or vehicle type)

This information is used to create and manage your account and process reservations.

Account and Transaction Information

We may collect information related to your activity on the platform including:

  • Parking reservations

  • Payment transactions

  • Listing details for hosts

  • Communication between users

This information helps us operate and improve the Platform.

Device and Technical Information

When you use the Platform, we may automatically collect technical data such as:

  • Device type

  • Operating system

  • Browser type

  • IP address

  • Application usage data

This helps us improve performance and security.

Location Information

Spot2Wait may collect location information to:

  • Help drivers find nearby parking spaces

  • Display relevant listings

  • Improve mapping and navigation features

Location services may be controlled through your device settings.

2. How We Use Your Information

Spot2Wait uses collected information to:

  • Create and manage user accounts

  • Facilitate parking reservations

  • Process payments

  • Provide customer support

  • Communicate updates and service notifications

  • Improve platform functionality and user experience

  • Detect fraud or unauthorized activity

We only collect information necessary to operate the Platform.

3. Sharing of Information

Spot2Wait does not sell personal information.

However, we may share information in certain situations.

With Other Users

Certain information may be shared between drivers and hosts in order to facilitate reservations, such as:

  • Name

  • Vehicle information

  • Reservation details

With Service Providers

We may share information with third-party providers that help operate the Platform, including:

  • Payment processors

  • Cloud hosting providers

  • Customer support tools

  • Analytics services

These providers are required to protect your information.

Legal Requirements

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations

  • Protect the rights or safety of users

  • Prevent fraud or illegal activity

4. Payment Information

Payments made through the Platform are processed through secure third-party payment processors.

Spot2Wait does not store full credit card details.

Payment providers maintain their own privacy and security policies.

5. Cookies and Tracking Technologies

Spot2Wait may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze platform usage

  • Enhance security

Users may control cookies through browser settings.

Disabling cookies may affect certain features of the Platform.

6. Data Security

Spot2Wait uses reasonable administrative, technical, and physical safeguards to protect personal information from:

  • Unauthorized access

  • Loss or theft

  • Misuse or alteration

However, no internet transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Spot2Wait retains personal information only as long as necessary to:

  • Provide the Platform services

  • Comply with legal requirements

  • Resolve disputes and enforce agreements

Users may request deletion of their accounts, subject to legal and operational requirements.

8. User Rights

In accordance with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act, users may have the right to:

  • Request access to their personal information

  • Request correction of inaccurate information

  • Request deletion of certain data

Requests may be submitted through our support contact.

9. Children’s Privacy

Spot2Wait services are intended for users aged 18 and older.

We do not knowingly collect personal information from children under 18.

If we become aware that such information has been collected, we will take steps to delete it.

10. Third-Party Links

The Platform may contain links to third-party websites or services.

Spot2Wait is not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of those services.

11. International Data Transfers

Spot2Wait may use service providers located in other countries.

As a result, personal information may be processed or stored outside Canada.

When this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.

12. Changes to This Privacy Policy

Spot2Wait may update this Privacy Policy periodically.

Updated versions will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Spot2Wait Support
Email: support@sienna-otter-169966.hostingersite.com
Website: sienna-otter-169966.hostingersite.com